The OMä website (hereinafter: the "Website") is a website on the Internet, which is a virtual store for the purchase of products and services by the public who surf the Internet. The owner and operator of the site is Ronen Chen Ltd., H.P. 512406042, whose registered office address is at 5 Tel Giborim St., Tel Aviv (hereinafter: "Ronen Chen").
An action on the site is any action performed on the site, including the purchase of products and/or services offered on the site (hereinafter: "action").
The provisions of these Terms and Conditions shall apply to any action taken on the Site by the "User", as defined below.
These terms and conditions constitute a binding contract between the user and Ronen Chen, for all intents and purposes. It is clarified that browsing the website and/or performing actions on the website constitutes the user's consent to accept and act in accordance with the provisions of the regulations. If you do not agree to the terms of this protocol, you are requested not to make any use of the Site. It should be emphasized that anyone who performs an action on the site declares that he is aware of the provision of the site's rules and accepts them and that he and/or anyone on his behalf will not have any demand and/or claim against the site owners and/or operators and/or anyone on their behalf, except claims related to breach of site owners' obligations And/or its operators in accordance with these terms and rules of participation.
For the purposes of these Terms and Conditions, "User" - any person, including a company, may use the Website, including performing actions through the Website, all subject to the fulfillment of the cumulative conditions listed below:
The user is qualified to perform binding legal actions; If you are a minor (under the age of 18) or you are not entitled to perform legal actions without the consent of a guardian, you are required to inform your parents and/or your legal guardians (the "parents") of the provisions of these Terms and Conditions and obtain their approval to perform any activity, as part of the site. The parents have a responsibility to inform the minors who wish to browse the site about the regulations and to monitor the activities of the minors so that the minors will act in accordance with the terms of these regulations. Any activity that will be performed by the minors on the site constitutes the consent of the minors and/or the parents to what is stated in the terms of the regulations.
The user has a valid Israeli or international credit card.
The user has an active e-mail box on the Internet.
It is clarified that Ronen Chen may, at its discretion, terminate the activity of the site at any time and without prior notice.
Services Offered on the Site.
The Ronen Chen website offers a variety of content and/or services and/or actions, including the services listed below:
Surfing and browsing various content. Purchase of products and/or services. Sharing and sending products on the site from the user to his friends and acquaintances via email and/or sharing via social networks. Providing feedback and/or comments on products and/or content on the website that will be published on Ronen Chen's website and/or Facebook page. It is clarified that Ronen Chen may choose, at its sole and absolute discretion, whether to publish or prevent the publication of the feedback. Tagging a product or item chosen by the user via social networks. Registration for mailings (receiving content, marketing, and advertising information in various media of the user's choice).
It is clarified that Ronen Chen does not undertake that all this content and/or services will be provided and/or will be provided continuously and regularly on the site, and Ronen Chen will be entitled to change (including the expansion or reduction) the list of content and/or services provided on the site, at its sole discretion and without giving any notice thereof. It is clarified that Ronen Chen may choose to disqualify and/or not upload to the company's website and/or Facebook page any comment and/or feedback and/or image and/or content (hereinafter: "the content"), which in its sole and absolute discretion, May harm Ronen Chen's name and/or the public's feelings and/or is of a blatant or abusive nature in a sexual or other manner and/or may cause a violation of any property rights and/or contravenes any law and/or any other reason. Each user of the services offered on the site hereby declares and confirms that he gives Ronen Chen the full and exclusive right to use the content and confirms and undertakes that Ronen Chen will be allowed to use his name and/or image in any advertising and/or display of the content on the site and/or Facebook page and free of charge. This right of Ronen Chen will be preserved indefinitely. The user also confirms that he is aware that from the moment the feedback and/or comments, sharing, tagging, and uploading content of any kind to the site and/or Facebook page, these actions will be exposed to the public, for all that this implies, and the user confirms that he took this into account in his decision to use these services. The user confirms that Ronen Chen has a reputation in the field of its activities and that he must refrain from any damage to Ronen Chen's reputation, including avoiding any activity on the site that could damage Ronen Chen's good name in the eyes of the public. In this context, the participant undertakes not to act in a manner that could harm the reputation of the said company.
Purchase on Site
The site allows, among other things, the selection and purchase of products from the products appearing on the site, in an easy, convenient and fast way. To place an order you must first select the desired product or service, color and size. For each product or service offered on the site, a "product page" will be displayed in which the details of the product or service offered and the sale price will appear (hereinafter "product page"). Ronen Chen may update the product page from time to time, add or remove products, remove products that are out of stock, add colors and/or sizes, and update and/or change the price of the product from time to time. It is clarified that the images on the site are for illustration only, there may be differences between the images and the actual products, including the colors that appear in the images and the product details. These changes are due, among other things, to the fact that the products are photographed and displayed on a computer screen. The prices displayed on the website include VAT according to law, unless otherwise stated. In order to make a purchase on the site, the user will be asked to choose a password, as well as type in details such as name, address, e-mail address, telephone number and credit card number. In order for the order to be executed quickly and without incident, care must be taken in providing the correct details, otherwise Ronen Chen will not be able to guarantee the execution of the order (hereinafter: "execution of the order").
Knowingly giving false information can amount to a criminal offense. Providers of false details may be subject to civil and criminal legal action, including tort claims for damages caused to Ronen Chen due to a disruption in the operation of the site. In addition, the information provided by the user of the website will be used, among other things, to send e-mails regarding special promotions or updates on the website, only after receiving the user's approval. When making the order, Ronen Chen will check the credit card details and upon receipt of the order confirmation by the credit card companies, the user will be notified that the order has been approved. It is clarified that the transaction is charged for the cost of the product or service purchased by him, will be made using the credit card immediately upon completion of the order. The product(s) and/or service(s) that will be purchased through the website (that is, an order placed by the user and this has been approved) will be referred to below as: "the products".
Conditions for Completing the Purchase Transaction:
The purchase transaction will be made only after the completion of the ordering process and after Ronen Chen receives approval from the credit card company to make the charge, in accordance with the existing work procedures between it and Ronen Chen. In the event that the transaction is not approved by the credit companies - the customer will receive an appropriate notice. Completion of the purchase transaction is also conditional on the requested products being in stock at the time of completing the ordering process. In the event of a product that is out of stock and/or there is a problem with its delivery, for any reason, Ronen Chen will be entitled to notify the user of the cancellation of the order. Such notice will be given to the user by e-mail and/or by telephone, at the choice of the company. In such a case, the user will not have any claim against Ronen Chen and in fact with placing the order, the user waives any such claim. Ronen Chen reserves the right to limit the amount of products in each order.
The order will be registered on Ronen Chen's computers and it will be possible to see it and follow its handling at the "My Account" link on the website. A confirmation of the transaction will also be sent by e-mail within 48 hours of the completion of the purchase transaction by the user on the website.
It will be clarified and emphasized that sending an e-mail regarding the registration of the order in Ronen Chen's system does not constitute evidence of the completion of the operation and the sending of the email does not obligate Ronen Chen. It is clarified that Ronen Chen's computer system records, which include a computerized and automatic record of all operations on the site, constitute prima facie evidence of what is said in them.
The user may choose to deliver the ordered products directly to his home and/or to another destination of his choice by courier or by registered mail or alternatively, choose to deliver the products to one of the Ronen Chen stores of his choice.
Delivery by Mail
Ronen Chen will send the products by registered mail - free of charge
Delivery to the User's Home
Ronen Chen will provide the user with the products through an independent shipping company (hereinafter: "the shipping company"). The delivery of the products by the shipping company will be made within a few days from the date of placing the order on the website (up to 6 business days). Ronen Chen is not responsible for any act and/or omission of the shipping company, including delay in delivery. It will not be possible to supply products outside the territories of Israel. It will not be possible to deliver products on Fridays / Saturdays / holiday eves. Delivery of products to the user's home involves the payment of a delivery fee as specified on the website. The shipping fee will be added to the price of the products indicated on the website. The shipping fee will be charged for delivery to one destination, whether one or more products have been ordered.
The delivery times listed above will be valid from the date of confirmation of the order by the credit card company. It is clarified that the delivery times listed above are approximate times. There may be changes in delivery times due to delays that depend on a third party and are not dependent on Ronen Chen. The user acknowledges that he is aware that the delivery of the products may be made in a shorter or longer time than the estimated time and also, he acknowledges that he knows that Ronen Chen will not be responsible for the delay in delivering the products in the following cases:
Due to "force majeure" and without harming the generality of the aforesaid, war, hostilities, emergency situations and natural disasters. Strike and/or shutdown at the suppliers of goods necessary for the production and/or transportation of the products. Any other reason beyond Ronen Chen's control. In areas where access is restricted from a security point of view, Ronen Chen will be allowed to deliver the products to the user in a nearby and acceptable place, by prior arrangement with the user. It is clarified that Ronen Chen does not commit to delivery time when the products are out of stock. If certain products are out of stock, Ronen Chen will notify the user who will be allowed to cancel the order.
It is clarified that the delivery of the products (at Ronen Chen's store or at the user's home or post office) can and will be conditional on the presentation of the user's identity card and the presentation of the "order confirmation" number for the transaction, as received from the ordering system. It is agreed that Ronen Chen and/or anyone on its behalf will be entitled to demand any additional means of identification, at its discretion, as a condition for the delivery of the products to the user.
Cancellation of the Purchase Transaction by the User
The user may cancel the transaction he made on the site in accordance with the provisions of the Consumer Protection Law, 1981 (hereinafter: "Consumer Protection Law") or alternatively, replace the product with an equivalent alternative product or a monetary credit, all as specified below:
Cancellation of the transaction within two hours from the moment the products are completed on the website and before the product is shipped - will be done by telephone cancellation notice at 972-3-5188433 extension 2 and within the customer service hours, Sundays-Thursdays from 8:00 to 17:00 on the same day. In such circumstances, the user will be entitled to a full refund of the payment (including in respect of the shipping fee, to the extent collected).
After more than two hours, the transaction will be canceled after this period, the order will be charged and executed, but the customer will be allowed to return the product, upon receipt, via Israel Post, provided that the product is in good condition and not used. Cancellation of the transaction after receipt of the product by the user, not due to a defect in the product and/or non-compliance - the user will be entitled to cancel the purchase transaction within 14 days from the date of receipt of the product and provided that the product is in good condition and not used.
Cancellation of the transaction will be made by returning the product to one of Ronen Chen's stores or by mail of his choice and provided that the product is in good condition and has not been used at all. It is clarified that in the event of cancellation of a transaction that is not due to a defect and/or non-compliance, the user will not be entitled to a refund for the shipping fees paid by him (to the extent paid).
Cancellation of the transaction as a result of a defect and/or inconsistency between the product and its details as they appear on the website - the user must check the product immediately upon receipt. If the product was received by the user when it is defective, or when the actual product specification differs from the specification presented on the website, then the user may cancel the transaction within 14 days of receiving the product by returning the product to one of Ronen Chen stores or by mail.
For any questions related to inquiries, exchanges, returns, etc., please contact Ronen Chen's customer service by email: email@example.com or by phone 972-03-5188433 extension 2. In any case, returning the product, replacing it with another product or receiving a financial credit will be subject to the following conditions:
For any questions related to inquiries, exchanges, returns, etc., please contact Ronen Chen's customer service by email: firstname.lastname@example.org or by phone 03-5188433 extension 2. In any case, returning the product, replacing it with another product or receiving a financial credit will be subject to For the following conditions:
A refund in case of cancellation of a transaction will be made by crediting the credit card where the transaction was made within 14 days of receiving the request to cancel the transaction and the returned product. The replacement of the product with another product or its return against receipt of a financial credit will be done in Ronen Chen stores, in accordance with the general exchange policy of Ronen Chen, as updated from time to time, within 14 days of receipt of the product by the user and provided that the product is not used. A refund for a payment made through PAYPAL will be made by crediting the PAYPAL account.
Cancellation of the Purchase Transaction by Ronen Chen
Ronen Chen reserves the right to terminate at any time, in its sole discretion, the activity on the Site and/or to cancel a purchase transaction made by a user, including, but not limited to, any of the cases listed below:
If, after the completion of the purchase transaction, it is discovered that the product is out of stock.
If the credit card information and the full details of the user have not been entered into the system.
In any case where an action has been taken in violation of these Terms.
The user has committed an illegal act and/or violated the provisions of the law.
The user has provided incorrect details when making the purchase transaction and/or afterward.
The user has committed an act or omission that could harm Ronen Chen and/or anyone on its behalf and/or the proper operation of the site and/or any other third party.
If, in the opinion of the company, the user intends to resell the products purchased by him through the site to a third party. In this context, the user confirms and undertakes not to sell products purchased on the site to any third party.
The user did not come to the store to collect the products ordered by him within 14 business days.
In any case in which, due to "force majeure", Ronen Chen is unable to perform proper management of the site, provide the user with the products, and/or meet its other obligation. In this section, “force majeure” means: including computer malfunctions, malfunctions in the telephone system or malfunctions in other communication systems, any sabotage, and a security incident. In such circumstances, Ronen Chen may cancel the transaction or offer the user an equivalent alternative product, at its discretion and in accordance with the circumstances of the cancellation.
If such a sale is canceled, Ronen Chen will not be responsible and will not bear, in any case, any direct, indirect, consequential, or special damage caused to the user or a third party, including, but not only, damage due to the purchase of the product and/or service by a third party at a higher price.
For details and inquiries regarding the products and/or their delivery, you can contact customer service by email: email@example.com or by phone at 972-3-5188433 extension 2
All intellectual property rights in all content on the Ronen Chen website, including trademarks, patents, copyrights, designs, methods, and trade secrets, are the property of Ronen Chen only. These rights apply, among other things, to the graphic design of the site, the databases on it (including product lists, product descriptions, etc.), the computer code of the site, and any other details related to its operation. No commercial use may be made of the data published on the Ronen Chen website, the database on the website, the lists and images of the products appearing on it, or other details published by and/or on behalf of Ronen Chen without obtaining Ronen Chen's prior written consent. No data published on the Ronen Chen website may be used for the purpose of presenting it on a website or any other service contrary to the provisions of the agreement and/or without obtaining Ronen Chen's prior written consent and subject to the terms of that consent (if and to the extent given). This includes the prohibition of collecting data from the site using software and/or disseminating such data to the public in a commercial framework or commercial manner. No information may be copied, reproduced, distributed, sold, marketed, and translated from the site (including trademarks, images, texts, and computer code without the express prior written permission of Ronen Chen. The site must not be displayed in a frame, open or hidden, and must not be linked to the pages within it ("depth link"), but only to the home page. The site must not be displayed in a design or graphical interface different from those designed by Ronen Chen but subjected to Ronen Chen's prior written consent. The name Ronen Chen, Ronen Chen's trademarks (If registered or not), etc. - are all the property of Ronen Chen only and may not be used without its prior written consent. Icons, all information and/or display appearing on the site, including graphics, design, verbal presentation, trademarks, logos, and the editing and display of these are the exclusive property of Ronen Chen and/or anyone acting on its behalf. The content appearing on the site may not be copied, reproduced, distributed, published, or used in any other way unless Ronen Chen has given its consent, in writing and in advance.
Law and Judgment
The law applicable to these regulations and/or to any action and/or conflict arising therefrom is Israeli law only. In any case of dispute, the exclusive authority to hear any dispute arising, directly or indirectly, from the provisions of these regulations and/or from the use and/or purchases on the site - will be the courts (Magistrate or District) of Tel Aviv-Yafo and not to any other court or tribunal.